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Mission Statement

To put patients first offering a friendly supportive service

To deliver high quality, evidence based care and health promotion to our patients

To deliver a safe, effective and responsive service

To provide the right care by the right person to each patient

To support our staff to grow

For an overview of general information about the Surgery, please click the link to our practice leaflet below. 

Practice Leaflet.doc

OUT OF HOURS

Provided by “Staffordshire Doctors Medical Services” when the surgery is not open, including weekends and Bank Holidays.  If you do ring the surgery when closed, you will be asked to hang up and redial using their direct number – 111. They are able to give advice and direct you to the most appropriate point of care. 

If you have a life-threatening condition dial 999.

The NHS Commissioning Board Area Team is responsible for commissioning the Out of Hours Service.

Surgery Opening Times

 

Monday 08.30am – 6.00pm
Tuesday 08.30am – 6.00pm
Wednesday 08.30am – 6.00pm
Thursday 08.30am – 1.00pm
Friday 08.30am – 6.00pm

 

Doctor's Appointment Times

Monday 09.00am – 11.30am 4.30pm – 6.00pm
Tuesday 09.00am – 11.30am 4.30pm – 6.00pm
Wednesday 09.00am – 11.30am 4.30pm – 6.00pm
Thursday 09.00am – 11.30am Closed
Friday 09.00am – 11.30am 4.30pm – 6.00pm

 

The surgery offers a computerised appointment system; appointments can be made in person or on the phone (01538 704200)

Patients should always contact the practice if they are unable to keep an appointment

 

 

Dispensary Opening Hours

Monday 9:00am – 1:00pm
4.00pm – 6.00pm
Tuesday 9:00am – 1:00pm
4.00pm – 6.00pm
Wednesday 9:00am – 1:00pm
4.00pm – 6.00pm
Thursday 9:00am – 1:00pm
CLOSED
Friday 9:00am – 1:00pm
4.00pm – 6.00pm

 

To order a repeat prescription by telephone please call 01538 704210. 

 

Telephone requests for repeat prescriptions are only taken between 9.00 a.m. and 1.00 p.m. Mon - Fri.

 

 

Care Navigation

We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible.

Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our Reception staff.

Join Our Patient Group

The Aims of the Patient Participation Group

At its simplest, patient participation refers to patients, such as you, who are taking an active interest in health care.

It gives you, the local people, the opportunity to have a say in how services are planned, developed and evaluated, by developing a good working relationship with the practice staff and GPs. Our members get involved with the Clinical Commissioning Group (CCG); the CCG buy services for the population and influence health decisions.

The Patient Participation Group (PPG) provide important feedback to the Practice, encourage networking with other local service providers and engage healthcare professionals by invitation to meetings. We carry out surveys, seeking your opinion on changes you feel are required to improve services offered. You will be amongst the first to hear about news and updates.

Membership of the group is voluntary and involves attending monthly (the meeting room is supplied by the Practice). The frequency of the meetings may change as the Group progresses.

Point of Contact

The point of contact for the Group will be the Practice Manager who can be contacted by email – joy.barleyman@northstaffs.nhs.uk – or by telephoning the Practice on 01538 704200.

If you would like to become a member of the Group, please complete the PPG Application Form below and return to the practice.

 

PPG Application Leaflet.pdf

 

Please see the Patient Participation tab at the top of the home page for more information.

Chair Based Exercise Classes

Would you like to have a laugh and make new friends, combined with some easy chair based exercises to improve strengh and muscle balance?

Sessions at Alton Surgery on a Friday 1.30-2.30

If you are interested please speak to Debbie

Coffee Morning

Held every second Monday of each month here at Alton Surgery

11am - 12.30pm

Next date MONDAY 10th JUNE 2019

ALL WELCOME

Please come along for a drink and a chat