Welcome to our Practice website

Welcome to the Alton Surgery, Staffordshire. We hope you take your time to browse our website where you will find lots of useful information about the surgery and the services we offer. To see a map of the practice area that we cover please Click Here.

Alton Surgery Mission Statement

  • To put patients first offering a friendly supportive service
  • To deliver high quality, evidence based care and health promotion to our patients
  • To deliver a safe, effective and responsive service
  • To provide the right care by the right person to each patient
  • To support our staff to grow
  • Care Navigation

    We are introducing an initiative to help people to find the most appropriate source of help when they call our practice or pop in to make an appointment. This means that our specially trained reception staff may ask questions about why appointments are required. You are not obliged to answer the questions they ask, however by doing so we can make sure that those people who really need to see a GP can see them as soon as possible. Virtually everyone who calls to make an appointment asks to see a GP, but very often help will be available more quickly from other highly skilled medical professionals such as nurses or pharmacists, or from other services, including the voluntary sector, they can support people with a wide range of social, emotional or practical needs. Our trained reception staff will be able to offer you the most appropriate help using the range of information they have access to. If you have any questions, don’t hesitate to speak to one of our Reception staff .

URGENT MEDICAL ADVICE

Get online or on the telephone for urgent medical advice – Visit NHS 111 Online for help and advice. If you feel unwell or care for someone who is unwell, and you don’t know what to do, visit NHS 111 Online or call NHS 111. The 111 services never close, it’s open 24/7. Please Click Here for NHS 111 Online :-
Don’t leave it too long – please don’t let your medical condition get out of hand; the best thing to do is to get checked out. If you look after someone else, encourage them to seek advice. Contact NHS 111 or visit the pharmacy for advice – if you need to make a GP appointment they’ll let you know.

Under the Extended Hours Primary Care Services programme, there is a requirement for patients to be able to access 1½ hours additional appointments for Extended Access after 6.30pm each week day and an effective weekend service based on the local needs of the area. Please click on the link below which will launch you to an article concerning Extended Primary Care Services.

Please click here to view Extended Primary Care Services

Appointments

Appointments are available for our patients at the following locations. Appointments are available from 4.00 - 8.00 pm Monday to Friday and at weekends.

Haywood Hospital, High Lane, Burslem, Stoke-on-Trent, ST6 7AG

Leek Moorlands Hospital, Ashbourne Road, Staffordshire, ST13 5BQ (commence 10th September)

Bradwell Hospital, Talke Road, Chesterton, Newcastle-under-Lyme, ST5 7NJ (commence 17th September)

Longton Cottage Hospital, Upper Belgrave Road, Longton, Stoke-on-Trent, ST3 4QX (commence either 24th September or 1st October)

Hanley Primary Care Access Hub. 69-71 Stafford Street, Hanley, Stoke-on-Trent, ST1 1LW

If you would like to book an appointment at any of the above locations, please contact the Surgery who will be able to do this on your behalf.

Contact Details

Main line: 01538 704200
Appointment line: 01538 704200
Dispensary line: 01538 704210
Fax number: 01538 703345
Email: altonsurgery@nhs.net

Repeat Prescriptions

To avoid disappointment when collecting your repeat prescriptions, please see below. Please note we require 48hrs/2 working days for all prescriptions before collection. Prescriptions ordered on-line will not be actioned until the first working day following the request.

Compliments and Complaints

If you wish to post any problem or compliment you have with the practice please visit the NHS choices website using the following link and leave a review.

CQC

Dispensary Opening Hours

 
Monday 9:00am - 1:00pm
4.00pm - 6.00pm
Tuesday 9:00am - 1:00pm
4.00pm - 6.00pm
Wednesday 9:00am - 1:00pm
4.00pm - 6.00pm
Thursday 9:00am - 1:00pm
Closed
Friday 9:00am - 1:00pm
4.00pm - 6.00pm

Friends and Family Test

We would like you to think about your recent experiences of our service. We would be grateful if you could complete the very short survey below.