NHS Friends and Family Results

Thinking about your GP practice overall, how was your experience of our service?

Answer Total
Very Good 15
Good 1
Neither Good Nor Poor 1
Poor 1
Very Poor 0
Don't Know 0

What you had to tell us

We asked... "Can you tell us why you gave that response?"

Comment Date
Fast and friendly service Friday 20 February 2026
Response and treatment within one and a half hours Friday 13 February 2026
The staff are lovely. The Doctors work very hard to help the patients. Great communication. Monday 26 January 2026
As yet my condition is on going with no final diagnosis and still feeling very unwell. Thursday 22 January 2026
Alton Surgery used to be fantastic, award winning I believe! So it’s possible my expectations are higher than they should be. I believe the changes to online ordering and booking etc are nationwide however it’s made the already failing NHS GP system 100 times worse Wednesday 21 January 2026
Never been so well looked after from front desk to all the doctors Friday 9 January 2026
Pleasant and comfortable environment, efficient service. The doctor I saw saw excellent. Thursday 4 December 2025
The care that was shown to me when I was poorly. The speed of accessing appointments and treatment. Monday 24 November 2025
Dr Hampton. Super caring and professional! Friday 14 November 2025
We would recommend this practice to all people because of its very excellent and knowledgeable doctors who are very compliant and reassuring, Nursing staff are very compliant and also all other staff who are excellent and HIGHLY trained and knowledgeable of your needs. Thursday 6 November 2025